Calendar Updates and Content

In preparation for the content being written for the website the calendar has been updated. When the calendar was originally created, I was planning on having the website finished by Thanksgiving. As far as the website this is still possible; However, not all of the content would be added to the website and not been edited. The most important change is that the new target date for the website to be completed will be Christmas 2011 (it sounds better than December 25).

Most of the month of September will be dedicated to testing the prototypes. Starting at the end of the month it will be time to start incorporating changes that need to be made to make it easier for people to locate the information they need. Along with these changes it will be time to start addressing the look and feel of the website in more detail. Yes you guessed it we can start talking about how things will actually appear to a person who visits the website. The color palette has already been chosen for the website based upon the fact that the colors for SUNY Potsdam are red and white. One less thing to have to worry about, but we still need to consider how they will be used in conjunction with each other.

Once the look and feel of the website has been addressed it will be time to start adding as much content that has been written to the website. Starting the first week of November we began to start testing the website for both Accessibility and Usability. If you use an assisitive device and would be willing to take a look at the website, we would be happy to hear from you. Even if you do not use an assisitive device and would like to participate in a usability test of the new website please let us know. The best way to get in touch would be to send me an email at patterpj @ potsdam.edu.

The month of December will be dedicated to adding the rest of the finished content to the new website and have an editor make any necessary changes to the content. The week before Christmas will be spent making any necessary changes to the content. The website will actually be finished by December 1st; However, the rest of the month will be dedicated to making sure the content looks good on-line and that links and JavaScript are working correctly. The goal is to move the new website to the live server sometime during the first or second week of January.

Just like theatre the first few weeks of the month will be like a dress rehearsal because the spring semester does not start until the end of the month. SUNY Potsdam has a three week session in January called Winterim were a small number of classes are taught. This will give us the opportunity for a smaller number of people to discover any broken links or let us know if they are having any problems accomplishing a task.

Earlier today, I created a list of all of the pages that need to have content written for them. You can view the list on Google Docs by going to the following URL: https://docs.google.com/document/d/1G0E8nn-aDkBppD2YNZ4mY8a2ua9StOo6ltzTBrQnQrM/edit?hl=en_US. More information to follow soon about how the content is going to written.

What do the prototypes look like?

This is a question that probably most people who read this blog have been asking for a while now. In the past few posts we have been discussing how they where built and the updates that have been made to the information architecture. Maybe you have been wanting to tell us that you just want us to show you what the prototypes look like.

Before showing the prototypes there is one more point of discussion that needs to take place (I know you can hardly wait to see the prototypes). The prototypes were built on a local machine and have not been uploaded to a web server. This has been done intensionally to prevent them from getting indexed by a search engine or found accidentally. There is already enough confusion with the current web site and various resources that the libraries uses electronically, so we do not want to make things any more difficult for people than they already are.

Yes we could create a robot.txt file and put it in the top level directory to tell search engines to stay away, but its not fool proof. Only the search engines and people who play nice will abide by the file. To be safe everything is currently being created on a computer not a web server.

Now for the big unveiling of what the prototypes look like.

D Home Page

D Online Resources

A Home Page Example

A Online Resources

The applause can start now. As with everything else that we have done we will show these prototypes to people to gather feedback. After talking to several people we will once again take that information and revise the prototypes to reflect the feedback that we have gathered.

Information Architecture Update

We have done several things over the past two months that has impacted the Information Architecture for the college libraries website in one way or another. This is a good time to revisit the naming and labeling of all items. In testing the sketches and wireframe models there are a handful of changes that have been made that affect the naming of links and categories. In order to better understand how these changes have come about please read the following posts A revised information architecture and Part II Information Architecture Creation.

Here is an overview of the changes that have been made

  • Interlibrary Loan becomes ILLiad
  • Citing a Source becomes Citing Sources
  • Subject Guides becomes Resources by Subject
  • University Archives changed to become College Archives
  • Two new categories have been created for Online Resources – Government Information and Newspapers
  • Policies becomes Policies and Procedures
  • Two new categories have been created for Policies and Procedures – How to put something on reserve and Information Literacy
  • Categories have been added under Resources by Subject

These changes reflect the results of testing the sketches and prototypes with people. The two most significant changes are renaming Interlibrary Loan to become ILLiad and renaming Subject Guides to become Resources by Subject. The first change is because when a person selects a link and arrives at a new website or web page the name needs to be the same. When a person selected the link called Interlibrary Loan and then ended up on a website called ILLiad it was confusing to them. Renaming this link eliminates the confusion.

The second most dramatic change was to rename Subject Guides to become Resources by Subject. The phrase Subject Guides was not clear to all people who helped us test the sketches and wireframe models. In wireframe models A and C the phrase Resources by Subject was used and people found it easier to understand than Subject Guides.

Here is what the Information Architecture looked like before the changes

After the updates have been made

The categories appear on the Resources by Subject and Online Resources web pages. These have been included in the Information Architecture, so they would not be forgotten. The content that appears in the upper left hand corner of the diagram (Hours, Library Catalogs etc.) will appear on the home page of the website.

Building the Prototypes Part II

In the last post we concentrated on talking about the HTML and CSS that is used to build a website along with accessibility. These are just two of the main factors that come into play when building a prototype. The next important consideration to consider is the type of devices and browsers that people will be using to view the website.

Computers, Devices and Web Browsers

The first place to start is to determine the computers, devices, and web browsers that people will be using to look at the College Libraries website. A good place to start is to look around campus and determine what computers exist on campus in the libraries, computer labs, and faculty offices across campus. The majority of computers on campus are Macintosh Computers that are running both the Macintosh and Windows XP operating systems. The web browsers that exist on the computers in the libraries and computer labs are:

  • Mac Operating System
    • Apple Safari 4.0.5 (5531.22.7)
    • Mozilla Firefox 3.6.3
  • Windows XP
    • Internet Explorer 8.0.6001.18702
    • Mozilla Firefox 3.6.6

This is just a beginning when it comes to determining which types of devices and web browsers people are using to visit the college libraries website.

One of the first things that, I did upon arriving in Potsdam was to set up a Google Analytics account to track the people who visit the current libraries website. Looking at this data provides us with some very important detailed information about are users when it comes to technology. Listed below are a few tables that show the operating systems, browsers, and screen resolutions of the people that are visiting the College Libraries website.

Browsers By Operating System
Browser Operating System Number of Visits Percent of Visits
Safari Macintosh 74,379 28.3%
Firefox Windows 65,727 25.0%
Internet Explorer Windows 59,267 22.5%
Firefox Macintosh 32,978 12.5%
Chrome Windows 17,602 6.7%

 

Browsers
Browser Number of Visits Percent of Visits
Firefox 99,235 37.7%
Safari 77,646 29.5%
Internet Explorer 59,269 22.5%
Chrome 21,693 8.25%
Opera 4,512 1.7%

 

Screen Resolution
Screen Resolution Number of Visits Percent of Visits
1280×800 95,875 36.5%
1680×1050 63,672 24.2%
1366×768 26,413 10.0%
14440×900 22,064 8.4%
1024×768 12,611 4.8%

The most important thing that this data reveals is that people are viewing the College Libraries website using a variety of different web browsers and that their computer monitors are set at several different resolutions. By keeping these things in mind will help us to build a website that will be easy to use on a variety of different computers regardless of the web browser a person has selected to use. When testing the prototype it will need to be viewed using all of these different browsers to make sure the website looks the same regardless of what web browser a person is using.

Conclusion

In building the prototypes the concentration has been on the layout of items, names of links, and accessibility. These are the core building blocks when creating a website regardless of who will be using it and the function that it serves. If these elements cannot be done correctly you will fail before even launching a new website regardless of what it looks like. When creating a website you need to concentrate on creating something that is both accessible and usable by everyone regardless of who they happen to be. This will help make sure the people who represent your target audience can locate the information that they need to accomplish their tasks.

The next step in the process is to test the two prototypes that have been created with five to seven people who represent the target audience. After the prototypes have been tested it will be time to once again incorporate the feedback into what has been created up to this point in time. Once this testing has occurred it will be time to start adjusting the appearance of the website and to start thinking more about the appearance of the website. By building the website using CSS it will be very easy to make changes to the appearance of the website. For example, if the college decided to change its colors from red and white to green and white the color will only have to be changed in the CSS. The strength behind CSS is that you can make a change in one place at will automatically change the appearance of each web page. Instead of having to change the color on one hundred web pages you only have to make a change in one location.

After the prototypes have been tested we will than incorporate the feedback that we receive into them. When the prototypes get tested a second time we will also test them for accessibility. The best way to do this is to ask people who use assistive devices to take a look at the prototypes. Once the prototypes have been looked at by people using assistive devices it will be important to address any problems that occurred. By taking the time to incorporate accessibility into building a new website as discussed in the previous post the changes that will need to be made should be minimal.

If you use an assistive device and would like to test out the prototypes please contact me via email at patterpj at potsdam.edu.

Building the Prototypes Part I

When building the interactive prototypes there are several things that must be considered before writing a single line of HTML. Everything that we have done up to this point in time has been in preparation to build the prototypes. One of the most important elements was to create the wireframe models and to show them to people. This has been a very important step because it gets you to start thinking about how a website will be built before even starting to write the HTML.

HTML and CSS

When building a website you have different standards of XHTML and HTML to select from. In the very beginning of the project, I was thinking of using the XHTML 1.0 The Extensible HyperText Markup Language standard to build the new website for the College Libraries. After doing some reading and exploration it was decided to use the HTML 5
HTML5 Powered with CSS3 / Styling, and Semantics
standard because it is backward compatible and I do not want to have to rewrite the website in a few months using this standard. Backwards compatible refers to the ability to use a feature that is available in a newer web browser, but at the same time does not prevent it from working in an older one. In conjunction with using this standard Cascading Style Sheets (CSS) are being used for both the layout and appearance of the website.

While building the prototypes the wireframe models where used as a guide when writing the HTML and CSS. When you take a look at the wireframe model a there are five core boxes that appear. The first one is a rectangle along the top. The next three are vertical columns that appear from left to right. The fifth box appears as a rectangle along the bottom just like the one along the top. This wireframe uses a three column layout because of the three vertical columns that run from the top to the bottom. These rectangles serve as a guide when creating the main layout for the web page.

Each box that appears in the wireframe model has been assigned its own division with an ID attribute that is written in HTML. For example, the HTML for the first rectangle looks like:

<div id="header">
</div>

In CSS you have something called the Box Model that allows you to position elements within a web page. In an HTML web page there are elements that reside inside of other elements. Elements such as a division is shown inside of its own box, allowing you to control the size, location, and appearance of everything that resides inside of it. Each box appears relative to each other. In the example above the first rectangle is a box and has been assigned certain properties that determine its position and appearance.

The CSS for the header division looks like:

#header {
     margin-bottom: 1em
     background-color: rgb(157, 40, 30);
     color: white;
}

The margin-bottom property states that there must be at least 1 em of space that occurs between the bottom of the header division and the next element, which happens to be another division in the prototype. The background-color is the color red that represents one of the SUNY Potsdam colors. The color property states that all text that appears in this division must be the color white. What you end up with are the school colors being used for this division.

Both HTML and CSS are used to layout the rest of the prototype. Using the wireframe models when writing the HTML and CSS makes it easier to create a working prototype because several details have already been considered, such as the location and the size of elements such as the text that will appear in the website. Along with using standards it is important that you are able to write valid code because it helps to insure that the website will appear the same in all browsers and that it will be accessible to people. By using the W3C Markup Validation Service and CSS Validation Service you can make sure that you are using standards.

Accessibility

The next important element that comes into play when building a website is accessibility. A good place to start is to review the Section 508 Standards Guide Subpart B — Technical Standards § 1194.22 Web-based intranet and internet information and applications and the W3C Web Accessibility Initiative. In conjunction with the following guidelines it is important to use standards as discussed earlier. By writing clean and standard based code you can help ensure that that people who use assistive technologies such as Jaws and Zoom Text will be able to use the website that you have created.

Along with using the guidelines created by the W3C there are decisions that we make when writing HTML and CSS that will impact how accessible a website will be. One of the first decisions that needs to made is to determine which standard you are going to use when writing the XHTML/HTML for the document. After making this decision you can start thinking about how you are going to layout the items that are going to appear in the website. A few years ago it was a standard practice to use tables to layout a web site before the introduction of CSS. There is nothing wrong with creating a website using tables; However, I have chosen to use CSS to layout the College Libraries website.

One of the main reasons to layout a website with CSS is because it allows you to more easily separate the content that appears within a website from the markup that is used to display items. When writing the HTML it looks cleaner and is easier to read than when using tables. A few years ago when I started learning to create websites, I used tables to layout content; However, as CSS has developed over time it has eliminated the need to use tables for layout purposes. Learning to use CSS takes time and patience, but it is well worth the effort.

As you start building a website you need to consider the order in which items are going to appear on a website for both visitors who can see and those that cannot. For example, you can build a website in which the navigation appears at the top of the page for sighted viewers; However, it could actually appear at the bottom for visual impaired viewers. When laying out content you want to make sure the name of the website appears at the top, followed by the navigation, than main content, and then any secondary content, such as helpful information or copyright information.

Another important element to include on a website is a link that allows a person to skip to the main content of a web page. This is very helpful for a person that uses a screen reader application, such as Jaws. This will allow them to ignore the navigation on a web page without having to listen to the same links on each and every page. It helps them to get to the information that the need quicker.

You probably have noticed that accessibility is very important thing to consider when creating a website. Only a few things have been discussed as it pertains to the prototypes that have been built. There have been several books and articles written about accessibility and they should be consulted to learn more. A good place to start is to read through the 508 guidelines and the W3C Web Accessibility Initiative discussed earlier. One book that I highly recommend taking a look at is Web Accessibility by Jim Thatcher.

To be continued…

 

Wireframe Testing Observations

One of the elements that was not clear in the wireframe models was the word ‘Sketching’ that appeared under each day for the hours. When creating the wireframe models, I took the calendar that was created for the web redesign process and placed it into the prototype. In hind sight, I should have spent the time creating a calendar with the actual hours and placed it within the wireframe models. Part of the problem was the difficulty in purchasing and getting the license number for a piece of software. It took just over six months from the time that, I requested the software to receive a license number. When people were taking a look at the wire frame models this is one item that stood out as being confusing. To prevent the hours from being confusing a calendar has been created for both the Crumb and Crane Libraries that contain the hours in which they are open.

Another common trend that occurred when a person was asked ‘How do you get research help?’ approximately two-thirds stated they would select the ‘Contact Us’ link. With such a large percentage of people selecting ‘Contact Us’ it brings up some interesting points. Even though some people would be looking at a wireframe model that had help information on it they would still select the ‘Contact Us’ link. This caught my attention for two reasons. First most websites contain a contact us section, so people are familiar with the phrase and second it helps reaffirm the information that they had seen just a moment before. It as though people tend to trust the ‘Contact Us’ link more than the heading called ‘Help’.

When asking people to take a look at the wireframe models there were a few things that appeared on them that people did not know what they were. The first item was the Twitter heading and box that appeared on some of the wireframe models. A couple of people did not know what Twitter is and another person was surprised that the libraries had a Twitter account; However, the majority of people did not even notice that it appeared. The second item that was confusing to people is the Meebo Chat Widget that appears in the right hand column of some of the wireframe models. Regardless of a persons age, gender, or experience with technology about 40 percent of testers did not know that the image they saw could be used to chat with someone.

All of these observations raise several questions in regards to how information and help is presented to the SUNY Potsdam Community. Based upon the testing that has been done so far there are a few things that may need to be reconsidered or presented in a different way. The first one would be in regards to the help information that is being displayed in the right hand column. With such a large percentage of people going to the ‘Contact Us’ section for help it may not be necessary to have it appear on every page. Instead it may be more useful to display the hours in the right hand column on every web page.

The Twitter and Meebo widgets that appear on most web page raises some interesting questions. If most people ignore the Twitter widget should it even be embedded within the new website. With such a high percentage of people not knowing that the Meebo widget can be used to chat with someone to get help, should it be included. I think this raises a unique questions when it comes to virtual reference and how it may be offered in the future. Is there a better way to offer virtual reference that works for both the community and the people providing it? It is time to start reevaluating how virtual reference is being provided and to start trying out new ways that could better serve the community. These are both items that need to be tested out to find out if people would actually use these elements while using the libraries website.

Over the past few weeks two different interactive prototypes have been created based upon the wireframe models. Now that the wire frame models have been tested is now time to incorporate the results into the prototypes that are being built. After they have been incorporated into the prototypes than they will be tested just like every other item has been so far. By using this interactive process of doing something and than testing allows for a better website to be created.

Testing the Wireframes

Over the past few weeks the wire frame models have been shown to a few different people. This is the point in the project where several different things are taking place all at the same time. Its really not as a complicated as it may sound because trying to get people to look at the wireframe models takes time and there is know reason to waste time sitting around waiting for people to get in touch with you.

Testing the wrieframe models will continue while building the first version of the interactive prototypes. The testing will continue into the prototypes are completed, which will be during the first week of August. The same questions that were used to test the sketches are also being used for testing the wireframe models. We want to make sure that people can accomplish these five basic tasks.

Results from Testing the Wireframes

Where would you go to search for the book The Great Gatsby?

A

Person 1 – Enter name in the search field and than select the search button.

Person 2 – Enter the name of the book in the search field and than select the search button.

C

Person 1 – Select ‘BearCat’ and than enter the name of the book into the search field.

D

Person 1 – Go to ‘BearCat’

How would you search for an item on reserve?

A

Person 1 – Select ‘BearCat’ than course reserves.

Person 2 – Select the link called ‘Course Reserves’

C

Person 1 – Select the ‘Reserves’ link and than search for my name.

D

Person 1 – Select ‘BearCat’

How long can you check out a book for?

A

Person 1 – At first this person went to the FAQs web page and after not seeing the question ‘How long can you an item be checked out for?” they selected help. Upon arriving at this page they still did not see the answer they were looking for, so then they went to the ‘About Us’ web page than ‘Policies” and than to ‘Borrowing Policy’ (About Us –> Policies –> Borrowing Policy).

Person 2 – The first thing that the person did was to select ‘Help’ on the home page. They did not see the answer to the question, so next they selected ‘About Us’. After arriving on the About Us web page and still not seeing the answer the next selected the link ‘Site Map’ and than selected the link ‘Borrowing Policy’.

C

Person 1 – Select ‘FAQs’ than select the quetion ”How long can you an item be checked out for?”. After this accordion open they select the link called ‘Borrowing Policy’.

D

Person 1 – Select ‘Contact Us’ find the phone number for the library they wanted and than call.

Where would you go to find a peer reviewed article?

A

Person 1 – Go to ‘Home Page’ and than select ‘Articles’. After selecting articles they would enter a term into the search field and than select the search button.

Person 2 – They selected the ‘Home’ link and than selected the tab called ‘Articles’. After selecting articles they would enter a term into the search field and than select the search button.

C

Person 1 -Select ‘Resources by Subject’ and than select ‘Dance’.

D

Person 1 – Select ‘Online Resources’ and than ‘Articles’. After selecting ‘Articles’ they looked for ‘JSTOR’.

Person 2 –

How do you get research help?

A

Person 1 – Select ‘Help’ on the ‘Home Page’.

Person 2 – Select the ‘Contact Us’ link and than they would either call the library or send a message depending on what their question was.

C

Person 1 – Select ‘Contact Us’ and than call the Crumb Library.

D

Person 1 – “It depends on the type of help that I need. I would either type my question into the chat widget or come into the library. For research help, I would most likely come to the library.”

Comments of Note

  • Borrowing Policy is a good page and has helpful information on it
  • Intuitive, Straight Forward
  • One person was not clear on what help really means and they did not know they could type in the Meebo Widget that appeared on the page. What type of help is actually available?
  • People said that they want to get to information quickly and they do not want a maze to go through like the current website.
  • Hours on the current website are bad and not always accurate. They need to make sense to people who use the libraries. The hours the libraries are open is confusing to people. Why not just be open 24 hours?
  • Students who are seniors and faculty member would select BearCat to search for books; However, new students or people not related with the institution would just type the name of the book in the search field and than select submit.

 

 

Start of Prototype Building

Last week I started building two different prototypes based upon the wire frame models that were discussed in the previous post. The prototypes are based upon versions A and D. My goal is to have all of the top level pages created for each prototype by the end of the week because next week I will be on vacation.

On the Guidelines web page it was indicated that the website was going to be built using XHTML 1.0 Transitional; However, the new website will be built using the HTML 5 standard and CSS 2.1. The two main reasons for building the new website using HTML 5 is that it is backward compatible and I do not want to rebuild the website again in a few months. Backward compatibility is the most important reason to start using HTML 5 today instead of waiting around for all people to update their browsers. Not all features are available in every browser, but this is nothing new since they have existed.

According to the W3C Working draft HTML5 differences from HTML4

“HTML5 is defined in a way that it is backwards compatible with the way user agents handle deployed content. To keep the authoring language relatively simple for authors several elements and attributes are not included as outlined in the other sections of this document, such as presentational elements that are better dealt with using CSS.”

In other words HTML tags used in previous versions will still work as web browsers will get updated. For example, in HTML 5.0 a new form input tag has been created for email, which is <input type=”emal”>. If a web browser is not able to use these tag it will default back to using <input type=”text”> instead.

I am happy with the progress that has been made so far and will continue to move forward in working more on the prototypes. This week has been dedicated to creating the prototypes because of my vacation next week. Along with continuing this work, I still need to show and test out the wire frame models with more people. If you are a SUNY Potsdam Faculty member or Student and would like to help out please get in touch with me at patterpj at potsdam.edu.

After completing the prototypes they will be tested just like every other part of this project. If you have not noticed already doing something and then getting feedback is the core behind designing and building a successful website that allows people to find the information they need. If you have to teach or show someone how to use your website you have failed.

About a month ago, I received some information in the mail regarding the Empire Plan. If you are not familiar with the Empire Plan it is the New York State Health Insurance program for state workers. In the information that was sent to every person that has the New York State Health insurance was a flier that showed people how to use the website. When I looked at the flier, I just had to shake by head and laugh out loud. It made me thing of several things in just a few seconds. Creating this flier was a waste of my money. Was the state of New York trying to find work for a Graphic Designer, so they could made an argument from cutting a position. Why did they not do usability testing to understand how people use the website. The list goes on and on.

In conclusion if you use a process that involves testing along the way will help you to create a website that people can actually use to get things accomplished. You will not get everything right the first time around, but by using a this process will help yo eliminate several problems that would occur if you did not test things out along the way.

References

W3C (2011, May). HTML5 differences from HTML4. Retrieved from http://www.w3.org/TR/html5-diff/#backwards-compatible

Wireframe Models

The past few weeks have been dedicated to created three different wireframe models that are based upon sketches that were created a few weeks ago. The sketches were shown to a variety of different people to gather feedback. The information that was gathered was incorporated into the wireframe models. One of the most significant changes occur on the home page of example A and C. The ‘Journal Search’ tab that appears in the middle of the page has been replaced with ‘Articles’. When testing the sketches some people where having difficulty locating articles within the mock up.

Most of the changes that have been made is to just clean up the layout and make sure that terms are being used consistently throughout the wireframe models. For example the phrase ‘Interlibrary Loan’ has been changed to become ‘ILLiad’ because the name of the page this link takes you to is called ILLiad. It is important that the name of the link is the same name as the web site or web page a person is redirected too. If they are not the same we get confused and wonder if we arrived at the right place causing significant problems.

Another addition that appears on the Online Resources web page is to add ‘Newspapers’ as a category. This will help break up the content into more meaningful categories and hopefully help people to located the information they need faster. Through testing we will find out if these changes make it easier for a person to accomplish their tasks and locate the information they need.

Home Page Examples

A

wireframe model a

 

C

wireframe model c home page

 

D

wireframe model d of home page

Below are all of the top level web pages for each different wireframe model.

Testing the Sketches

Dan and I will each test out two of the four sketches with people who would be using the website. Dan will be testing versions B and D. I will be testing versions A and C. One thing that is important in regards to testing the two sketches is how they will be presented to a person that will be asked the questions on how to find information. If both sketches are shown to the same individual one after another they will find it easier to locate the information that are asked to find in the second set of sketches. For example, if a person is shown version A first and than shown version C second they will find it easier to use.

Results from Testing the Sketches

Where would you go to search for the book The Great Gatsby?

Sketch A

Person 1 – Enter the name of the book into the the search form in the middle of the page and select ‘search catalog’.

Person 2 – Select ‘BearCat’ from the list of links located under the heading Catalogs.

Person 3 – Enter name of the book into the search field.

Sketch B

Person 1 – Missed search box on home page (In top right corner) instead found link roughly at center).

Sketch C

Person 1 – Enter name of the title in the search box and select ‘search catalog’ .

Person 2 – Enter term into the search field and then click the edge of the form field.

Sketch D

Person 1 – Found search Box, as it is large and dead center of content column.

How would you search for an item on reserves?

Sketch A

Person 1 -Select the word ‘Reserves’ from the home page

Person 2 -Select the word ‘Reserves’ from the home page

Person 3 – Select the word ‘Reserves’ from the home page

Sketch B

Person 1 – Took some looking to find it next to the link for the catalog near top center.

Sketch C

Person 1 – Select the ‘Reserves’ link on the home page

Person 2 – Select the ‘Reserves’ link on the home page

Sketch D

Person 1 – Took just a moment for eyes to find link below book search box.

How long can you check out a book for?

Sketch A

Person 1 – Select the ‘FAQs’ link located in the left hand navigation. After arriving at the FAQs web page and not seeing the answer it was unclear what to do next.

Person 2 – Select the ‘Contact Us’ link to find phone number and than call the library to find out.

Person 3 – Selected the ‘FAQs’ link. After arriving to the web page and not finding the correct information they selected ‘Contact Us’, so they could find a phone number to call one of the libraries.

Sketch B

Person 1 – Took roughly the same amount of time to work through the “About Us” link

Sketch C

Person 1 – This person looked in the ‘FAQs’ section first and than did not find what they were looking for. They did not know where the information was located, so they than selected the ‘Contact Us’ link in the navigation.

Person 2 – Select ‘Borrowing Policy’ link from the home page and than the word ‘Holds’ was selected. After noticing the information that they were looking for was not located here they than selected ‘Books’.

Sketch D

Person 1 – Took roughly the same amount of time to work through the “About Us” link

Where would you go to find a peer reviewed article?

Sketch A

Person 1 – Select ‘Journals’ from the links across the top of the page. When the content changed this person selected Academic Search Complete that was listed under the heading ‘Most used Resources’.

Person 2 – The person started in the ‘About Us’ section and selected ‘Crumb Library’. After arriving on the page and realizing it did not contain the information they were looking for this person than selected ‘Online Resources’

Sketch B

Person 1 – Would jump immediately to Frequently Used Resources at bottom on the homepage. Then maybe use resources by subject (after I directed the attention of the Subject to the left column).

Sketch C

Person 1 – Select ‘Journals’ from the links across the top of the page.

Person 2 – Select ‘Online Resources’ from the left hand navigation. After arriving at the web page select ‘Articles’.

Sketch D

Person 1 – Found Online Resources fairly quickly, however expressed doubts of the students knowledge in finding it easily. Suggested in some way to level the playing field by making the Online Resources or Articles as apparent on the homepage as books given their equal necessity.

How do you get research help?

Sketch A

Person 1 – Go back to the home page and select the word ‘Help’ from the navigation at the top of the web page.

Person 2 – Select ‘Contact Us’ from the navigation located in the left hand column

Sketch B

Person 1 – Took a minute to find help link at top, also thought about visiting the “How Do I…” link at the bottom.

Sketch C

Person 1 – Select the ‘Online Resources’ link after not finding information that would be helpful this person then selected the ‘Contact Us’ link from the navigation located on the left hand side of the sketch.

Person 2 – Select ‘Contact Us’ link

Person 3 – Use the search field to get the help they needed.

Sketch D

Person 1 – Located help immediately in the right hand column.

Other Notes of Interest

The word ‘Journals’ was a little confusing for someone because they where unclear what it would allow you to do. One suggestions was to change ‘Journals’ to become ‘Journal Search.

Change the word ‘Journals’ to become ‘Journal Title Search’.

The word ‘Holds’ is confusing. It is not clear what the word means to some people.

Borrowing Policy – Put names of items in order by there importance. ‘Books’ should occur first because this is more important to someone than ‘Holds”.

The phrase ‘Search Catalog’ was confusing to one person. Two other possibilities would be to just use the word ‘Search’ or the phrase ‘Search Library Catalog’.